🚚 Delivery Policy

Effective Date: October 09, 2025

At Sisterology Shop by Kiroma Naturals LLC, we’re committed to providing a smooth and reliable delivery experience for every order.
This Delivery Policy explains how we process, ship, and deliver your purchases made through https://sisterologyshop.com.

📦 Order Processing

  • Processing Time: Orders are prepared and packed within 1–2 business days after payment confirmation.

  • Order Cut-Off: Orders placed after 4:00 PM (PT) will be processed starting the next business day.

  • Order Confirmation: Once your order is placed, you’ll receive a confirmation email with details about your purchase and estimated delivery time.

Please double-check your shipping information before completing your purchase. Incorrect addresses may cause delays or require reshipping.

🚚 Shipping Timeframes

Once your order has been shipped, the typical delivery time is 4–5 business days, depending on your location and the carrier’s performance.

Total Estimated Delivery Time: 5–7 business days (including processing + transit).

Delays may occur due to weather, public holidays, or carrier-related issues beyond our control.

💲 Shipping Costs

  • Flat Rate: $4.99 per order (applies to all U.S. states, including Alaska and Hawaii).

  • Taxes: No sales tax is applied on products or shipping in accordance with U.S. tax law.

  • Free Shipping: Occasionally offered during promotional periods, as announced on our website.

🌎 Delivery Coverage

We currently ship only within the United States, including Alaska and Hawaii.
We do not deliver to:

  • P.O. Boxes

  • APO/FPO/DPO military addresses

  • International destinations

🚛 Shipping Carriers

We work with trusted U.S. delivery partners to ensure timely and safe delivery:

  • USPS (United States Postal Service)

  • UPS (United Parcel Service)

The carrier is selected based on delivery efficiency to your region.

🔍 Tracking & Notifications

Once your order ships, you’ll receive a shipping confirmation email with your tracking number.
You can use this number to monitor your shipment in real time on the carrier’s website.

⚠️ Delivery Issues

  • Lost Packages: If your package is lost during transit, please contact us at [email protected]. We’ll help arrange a replacement at no cost.

  • Incorrect Address: Orders returned due to incorrect address information may incur a $4.99 reshipping fee.

  • Damaged Packages: If your order arrives damaged, please email us within 48 hours of delivery with clear photos of the damage for review.

🏢 Warehouse Notice

Please note that Sisterology Shop operates entirely online.
Our Los Angeles addresses are used only for mailing and order fulfillment — we do not accept in-person pickups or visits.

🤝 Need Help?

If you have questions or concerns about shipping or delivery, feel free to contact us:

Sisterology Shop by Kiroma Naturals LLC
📍 Business Address: 1138 E Rosecrans Ave, Ste #C205, Los Angeles, CA 90059, United States
📬 Mailing Address: 12102 Mckinley Ave, Los Angeles, CA 90059, United States
📧 Email: [email protected]
📞 Phone: (424) 471-2192
🌐 Website: https://sisterologyshop.com
🆔 Entity Number: 202016110064
🕒 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (PT)